We collect various types of information to provide and improve our services:

Educational Data: Learning progress, assessment results, participation records, and feedback you provide during our programs.

Technical Information: IP address, browser type, device information, pages visited, time spent on our website, and cookies to enhance your browsing experience.

Communication Records: Emails, phone calls, and messages exchanged between you and our team for support and educational purposes.

Your information helps us deliver quality education and support services:

• Provide access to learning programs and educational resources
• Track your progress and personalize your learning experience
• Send program updates, schedules, and important announcements
• Respond to your inquiries and provide customer support
• Improve our services based on usage patterns and feedback
• Comply with legal obligations and maintain accurate records
• Prevent fraud and maintain the security of our systems

We never sell your personal information to third parties. All communications are related to your educational journey or essential service updates.

We maintain strict controls over who has access to your information:

All third parties are contractually required to protect your data and use it only for specified purposes. We conduct regular reviews to ensure compliance with our privacy standards.

Under Australian privacy law, you have several important rights regarding your personal information:

To exercise any of these rights, contact us using the details below. We'll respond within 30 days and verify your identity before processing your request.

We implement comprehensive security measures to protect your information:

Physical Security: Our offices and data centers use restricted access, surveillance systems, and secure document storage to prevent unauthorized access.

Administrative Controls: Staff undergo privacy training, sign confidentiality agreements, and follow strict data handling procedures.

Data Retention: We keep your information only as long as necessary for educational purposes, typically 7 years after program completion, or as required by Australian business records laws.

International Transfers: Some data may be processed by service providers in other countries with adequate privacy protections. We ensure appropriate safeguards are in place for any overseas data transfers.

Our website uses cookies and similar technologies to improve your experience:

• Essential Cookies: Required for website functionality, login sessions, and security features
• Analytics Cookies: Help us understand how visitors use our site to improve content and navigation
• Preference Cookies: Remember your settings and personalize your experience

You can control cookie settings through your browser, but disabling certain cookies may affect website functionality. We don't use cookies for advertising or tracking across other websites.

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes:

• We'll post the updated policy on our website with a new "Last Updated" date
• We'll notify enrolled students via email about material changes
• We'll maintain previous versions for your reference upon request

We encourage you to review this policy periodically. Your continued use of our services after changes are posted means you accept the updated terms.